We Respect Your Privacy
Synth Patchers and its parent company SanPareil International recognize consumers may have concerns regarding the collection, use, confidentiality, and integrity of personal information derived through the use of online services and e-commerce websites such as www.synthpatchers.com.
On-line privacy concerns focus primarily on the protection of “customer identifiable” information which an individual or other customer reasonably expects to be kept private. As the term suggests, “customer identifiable” information is information that, when associated with an individual identifies that individual, for example, a customer’s name, address, telephone number, and e-mail address.
Synth Patchers is committed to ensuring compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws in British Columbia. We will continue to protect personal information acquired from your use of this website or purchases made through this website. Any information provided to us will be held in the strictest of confidence and will only be used in accordance with this privacy policy.
This privacy policy sets out how we use and protect the information you provide, or we acquire from you, through your use of www.synthpatchers.com including:
- What types of information we collect
- How your information will be used
- Information we share
- Security
- How we use Cookies
- Correspondence
- Changes and acceptance of this Privacy Policy
The terms “we”, “us”, and “our” shall mean Synth Patchers, its parent company SanPareil International, and this website www.synthpatchers.com. The terms “you” and “your” shall mean you, being the user or customer of this website.
- What types of information we collect
Customer Identifiable Information. Customer identifiable information collected on this website may include name, address, email address, phone numbers, or demographic information.
Non-Identifiable Information. This website may automatically collect certain non-identifiable information regarding website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access this website, the Internet address of the website from which you linked directly to this website, the operating system you are using, the sections of this website you visit, the website pages read and images viewed, and the content you download from this website.
- How your information will be used
Customer Identifiable Information. We will collect and use customer identifiable information for the purposes of: processing and billing your purchases on this website; creating and managing your account on this website; managing and informing you of products; promotions, contests and sales; responding to your queries; and resolving any issues you may have with your purchases or our service. This means that we may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you. We will not disclose your customer identifiable information to third parties.
Non-Identifiable Information. Non-identifiable information is used for website and system administration purposes and to improve the website. Your non-identifiable information may be disclosed to others and permanently archived for future use.
- Information we share
We will not sell, trade, rent, or disclose to third parties any customer identifiable information without your consent (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others). When we use other agents, contractors or companies to perform services on our behalf, we will ensure that we protect your customer identifiable information consistent with this Privacy Policy.
We will not read or disclose to third parties private e-mail communications sent to us via this website except as required to operate the service or as otherwise authorized by law.
Financial transactions on this website are handled through our third party payment services provider, PayPal. You should only provide your customer identifiable information to PayPal after reviewing the PayPal privacy policy (available at www.paypal.com). We will share customer identifiable information with PayPal only to the extent necessary for the purposes of processing payments you make via this website. We do not store your financial or credit card details.
- Security
We are committed to ensuring that your customer identifiable information is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect through this website.
- How we use Cookies
This website uses cookies, a small file which asks permission to be added to your computer to permit the website to recognize future visits. Cookies enhance your use of this website.
Once you agree, the added cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to set your browser to decline cookies if your browser permits, but doing so may prevent you from taking full advantage of this website.
- Correspondence
We will honour requests from customers to review all customer identifiable information maintained in reasonably retrievable form, which may consist of your name, address, e-mail address, phone numbers, demographic, or billing information and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.
You may choose not to receive direct marketing communications from us. Upon such choice, we will not contact you directly with marketing messages about our on-line products, promotions or contests. A customer may choose not to receive such messages by e-mail at contact@synthpatchers.com.
If you are a consumer with concerns about our on-line Privacy Policy or its implementation you may contact us by email at contact@synthpatchers.com.
- Changes and acceptance of this Privacy Policy
Synth Patchers may change this Privacy Policy at any time and will provide notice of any changes by updating the Privacy Policy on this page. You are responsible for periodically reviewing this page and you are deemed to be aware of such changes. If you do not agree to the changes of this Privacy Policy, you will immediately stop using this website. Access to this website or use of this website after any changes have been posted will constitute your acknowledgement and acceptance of the changed Privacy Policy.
Last Updated: September 30, 2015
